Customer Service Representative - Provo, UT
Company Name:
Arca24.com
Salary period: Annual
The Customer Service Representative will have a congenial and patient nature, a natural conversational style, and will be responsible for assisting existing and prospective members with technical, billing, and service concerns via telephone, email, or chat. The Customer Service Representative will be driven by success, confident in their communication and are highly proficient individuals. Job
Responsibilities:
Uses multiple computer screens and applications to respond to customer's needs
Assists customer with basic troubleshooting and questions regarding product or account issues
Documents customer calls in the database system including resolutions, issues, and general notes
Attends continuous training on product and procedural updates
Maintain, at a minimum, target levels of productivity and performance
Maintain high customer retention rates
Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings Required Skills and
Qualifications:
High school diploma or equivalent. Must be 18 years or older
Tech Support experience is a plus
Must have excellent communication skills
Previous customer service experience a plus
Previous call center experience a plus
Able to accommodate a flexible schedule, 7 days a week
Proficient on computers, Typing speed of 25 WPM
Superb listening, probing, negotiation and de-escalation skills needed
Eligible to work in the United States
Ability to pass a criminal background check
Benefits
Health care benefits
Bonus incentives
Strong leadership
Opportunities for advancement
Business Casual Dress Environment
Fun and relaxed working environment
Employee referral bonusesEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
The Customer Service Representative will have a congenial and patient nature, a natural conversational style, and will be responsible for assisting existing and prospective members with technical, billing, and service concerns via telephone, email, or chat. The Customer Service Representative will be driven by success, confident in their communication and are highly proficient individuals. Job
Responsibilities:
Uses multiple computer screens and applications to respond to customer's needs
Assists customer with basic troubleshooting and questions regarding product or account issues
Documents customer calls in the database system including resolutions, issues, and general notes
Attends continuous training on product and procedural updates
Maintain, at a minimum, target levels of productivity and performance
Maintain high customer retention rates
Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings Required Skills and
Qualifications:
High school diploma or equivalent. Must be 18 years or older
Tech Support experience is a plus
Must have excellent communication skills
Previous customer service experience a plus
Previous call center experience a plus
Able to accommodate a flexible schedule, 7 days a week
Proficient on computers, Typing speed of 25 WPM
Superb listening, probing, negotiation and de-escalation skills needed
Eligible to work in the United States
Ability to pass a criminal background check
Benefits
Health care benefits
Bonus incentives
Strong leadership
Opportunities for advancement
Business Casual Dress Environment
Fun and relaxed working environment
Employee referral bonusesEstimated Salary: $20 to $28 per hour based on qualifications.
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