Help Desk Technician I
Provo, UT Provo, UT Part-time Part-time Estimated:
$35.
1K - $44.
4K a year Estimated:
$35.
1K - $44.
4K a year 17 hours ago 17 hours ago 17 hours ago Responsible for computer system installations and maintenance.
Answers users' questions and ensures that they are capable of fully utilizing established systems.
Accurately performs and monitors scheduled processes.
Monitors the operation of the computer system and notifies IT personnel of significant problems and recurring errors.
Troubleshoots and resolves PC, VDI and server operating problems.
Notifies supervisor of significant problems and recurring errors in operations.
Functions as the IT help desk by answering calls, resolving issues whenever possible, assigning issues to IT personnel, and following up on issues.
Responsible for assisting in administration of users, computers, servers, and other network devices as required.
Responsible to assist with and monitor Core processing as required.
Logs service calls with vendors.
Completes related records and reports.
ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.
Assumes responsibility for timely and effective installation, operation, and maintenance of the computer system.
a.
Sets up and installs PCs, VDIs, servers, printers, and other devices as needed.
b.
Maintains, modifies, and enhances PCs, VDIs, servers, printers, and other devices as needed.
c.
Tests performance.
Studies and resolves operating problems.
d.
Perform maintenance and support for phone systems.
e.
Administrate and support users using Microsoft cloud admin services.
f.
Functions as the IT help desk by taking calls, resolving issues whenever possible, logging issues, and following up.
g.
Ensures that data communications are maintained, both local and remote.
h.
Monitors, troubleshoots, and ensures the proper completion of scheduled processes, including Daily and monthly processing when assigned.
i.
Sets up users and assists in network administration.
j.
Maintains systems' integrity and performance.
k.
Maintains documentation.
2.
Assumes responsibility for establishing and maintaining good communication and working relations with PC users.
a.
Responds to users' requests and follows through promptly.
b.
Resolves problems and concerns.
Provides assistance, support, and training to users as needed.
Ensures that PCs meet users' requirements and installations are completed timely.
c.
Communicates as much information as possible to users, including reasons for problems, project status, and deadlines.
d.
Acts as a consultant and resource to users.
3.
Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with area staff and with management.
a.
Keeps management informed of significant problems and of progress attained in reaching established objectives.
Provides recommendations for more effective programs and future equipment needs.
Suggests related procedural changes.
b.
Communicate effectively and work together well with a team.
c.
Assists and supports Information Systems personnel as needed.
d.
Prepares reports of activities, records, and other required documents.
e.
Attends and participates in meetings and committees as required.
4.
Assumes responsibility for related duties as required or assigned.
a.
Stays informed of changes in computer technology and programs.
b.
Ensures that work area is clean, secure, and well-maintained.
c.
Completes special projects as assigned.
d.
Works a regular and predictable schedule.
PERFORMANCE MEASUREMENTS 1.
Computer system installations and maintenance are completed effectively and timely.
Problems are readily identified and resolved.
2.
Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
3.
Good working relations exist with users.
Users' concerns are promptly addressed and problems effectively resolved.
4.
Required processes, reports, and documentation are completed accurately and timely.
5.
Management is appropriately informed of area activities and of any significant or recurring problems.
6.
All operations run efficiently, at optimal utilization and with minimal downtime.
7.
Computer equipment is well maintained.
8.
Good working relations exist with Information Systems personnel.
Support and direction are provided as needed.
QUALIFICATIONS EDUCATION/CERTIFICATION:
High school graduate or equivalent.
College coursework in computer science or equivalent certification preferred.
REQUIRED KNOWLEDGE:
Understanding of PC hardware.
Knowledge of Credit Union program applications.
EXPERIENCE REQUIRED:
One year of experience working in a related position preferred.
SKILLS/ABILITIES:
Able to work well independently.
Good problem-solving skills.
Solid communication skills.
Ability to assist and train others.
Solid organizational abilities and attention to detail.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION FINGER DEXTERITY:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and fingers.
AVERAGE VISUAL ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH:
Sedentary work; sitting most of the time.
Exerts up to 10 lbs of force occasionally.
(Almost all office jobs.
) WORKING CONDITIONS NONE:
No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY:
Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
MATHEMATICS ABILITY:
Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
Able to perform very simple algebra.
LANGUAGE ABILITY:
Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.
They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts.
The organization maintains its status as an at-will employer.
Employees can be terminated for any reason not prohibited by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
1K - $44.
4K a year Estimated:
$35.
1K - $44.
4K a year 17 hours ago 17 hours ago 17 hours ago Responsible for computer system installations and maintenance.
Answers users' questions and ensures that they are capable of fully utilizing established systems.
Accurately performs and monitors scheduled processes.
Monitors the operation of the computer system and notifies IT personnel of significant problems and recurring errors.
Troubleshoots and resolves PC, VDI and server operating problems.
Notifies supervisor of significant problems and recurring errors in operations.
Functions as the IT help desk by answering calls, resolving issues whenever possible, assigning issues to IT personnel, and following up on issues.
Responsible for assisting in administration of users, computers, servers, and other network devices as required.
Responsible to assist with and monitor Core processing as required.
Logs service calls with vendors.
Completes related records and reports.
ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.
Assumes responsibility for timely and effective installation, operation, and maintenance of the computer system.
a.
Sets up and installs PCs, VDIs, servers, printers, and other devices as needed.
b.
Maintains, modifies, and enhances PCs, VDIs, servers, printers, and other devices as needed.
c.
Tests performance.
Studies and resolves operating problems.
d.
Perform maintenance and support for phone systems.
e.
Administrate and support users using Microsoft cloud admin services.
f.
Functions as the IT help desk by taking calls, resolving issues whenever possible, logging issues, and following up.
g.
Ensures that data communications are maintained, both local and remote.
h.
Monitors, troubleshoots, and ensures the proper completion of scheduled processes, including Daily and monthly processing when assigned.
i.
Sets up users and assists in network administration.
j.
Maintains systems' integrity and performance.
k.
Maintains documentation.
2.
Assumes responsibility for establishing and maintaining good communication and working relations with PC users.
a.
Responds to users' requests and follows through promptly.
b.
Resolves problems and concerns.
Provides assistance, support, and training to users as needed.
Ensures that PCs meet users' requirements and installations are completed timely.
c.
Communicates as much information as possible to users, including reasons for problems, project status, and deadlines.
d.
Acts as a consultant and resource to users.
3.
Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with area staff and with management.
a.
Keeps management informed of significant problems and of progress attained in reaching established objectives.
Provides recommendations for more effective programs and future equipment needs.
Suggests related procedural changes.
b.
Communicate effectively and work together well with a team.
c.
Assists and supports Information Systems personnel as needed.
d.
Prepares reports of activities, records, and other required documents.
e.
Attends and participates in meetings and committees as required.
4.
Assumes responsibility for related duties as required or assigned.
a.
Stays informed of changes in computer technology and programs.
b.
Ensures that work area is clean, secure, and well-maintained.
c.
Completes special projects as assigned.
d.
Works a regular and predictable schedule.
PERFORMANCE MEASUREMENTS 1.
Computer system installations and maintenance are completed effectively and timely.
Problems are readily identified and resolved.
2.
Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
3.
Good working relations exist with users.
Users' concerns are promptly addressed and problems effectively resolved.
4.
Required processes, reports, and documentation are completed accurately and timely.
5.
Management is appropriately informed of area activities and of any significant or recurring problems.
6.
All operations run efficiently, at optimal utilization and with minimal downtime.
7.
Computer equipment is well maintained.
8.
Good working relations exist with Information Systems personnel.
Support and direction are provided as needed.
QUALIFICATIONS EDUCATION/CERTIFICATION:
High school graduate or equivalent.
College coursework in computer science or equivalent certification preferred.
REQUIRED KNOWLEDGE:
Understanding of PC hardware.
Knowledge of Credit Union program applications.
EXPERIENCE REQUIRED:
One year of experience working in a related position preferred.
SKILLS/ABILITIES:
Able to work well independently.
Good problem-solving skills.
Solid communication skills.
Ability to assist and train others.
Solid organizational abilities and attention to detail.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION FINGER DEXTERITY:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and fingers.
AVERAGE VISUAL ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH:
Sedentary work; sitting most of the time.
Exerts up to 10 lbs of force occasionally.
(Almost all office jobs.
) WORKING CONDITIONS NONE:
No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY:
Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
MATHEMATICS ABILITY:
Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.
Able to perform very simple algebra.
LANGUAGE ABILITY:
Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.
They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts.
The organization maintains its status as an at-will employer.
Employees can be terminated for any reason not prohibited by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
