Funeral Home Customer Success Specialist
After.
com After.
com Provo, UT Provo, UT Full-time Full-time $35,000 - $45,000 a year $35,000 - $45,000 a year 4 days ago 4 days ago 4 days ago About the job After.
com is the funeral home of the future, offering a tech-enabled service that allows people to arrange a cremation online in less than 20 minutes.
We are seeking a world-class customer service representative to join our team as a Care Specialist.
In this role, you will be the main point of contact for individuals or families using our services.
You will maintain the utmost level of care, dignity, and respect as you will be dealing with someone who recently lost a loved one.
This role is extremely important to our customer satisfaction and extremely rewarding for the right person.
We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need.
This is a full-time, in-office position.
Qualifications Strong background in Customer Service (+1 years) Goal-oriented and driven to succeed Task-driven and efficient, with strong background in making deadlines Adaptable and teachable, with a willingness to learn and improve Excellent communication and interpersonal skills Ability to build trust with individuals quickly Ability to speak calmly and in a professional empathetic tone at all times Strong organizational and time management skills Previous experience within the funeral industry is encouraged, but not required Essential duties and responsibilities Answer inbound calls with questions regarding pricing or making arrangements Outreach to family members via phone or text to arrange services and provide updates Follow internal communication procedures, guidelines, and policies Ensure all tasks are completed for each case in a timely manner Provide the highest level of customer support and care to ensure all families needs are met Ensure all necessary documents are created, sent, and signed by the appropriate persons Typical hours are 8-hour shifts Monday-Friday during standard business hours, but some weekend and night shifts are required as well This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous Caring -- able to work with and support multiple grieving families a day People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- is very attentive to the details of work and doesn't let things fall through the cracks Task-driven/efficient -- able to juggle many tasks and meet critical deadlines High stress tolerance -- thrives in a high-pressure environment Startup experience -- experience or understanding of high-growth startup company environments a plus We are excited to welcome a new Care Specialist to our team at After.
com.
If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.
Job Type:
Full-time Pay:
$35,000.
00 - $45,000.
00 per year
Benefits:
Health insurance Paid time off Schedule:
8 hour shift Monday to Friday Weekends as needed Application Question(s):
How are you a good candidate for this position? Why do you want to work at After.
com? Shift availability:
Day Shift (Required) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
com After.
com Provo, UT Provo, UT Full-time Full-time $35,000 - $45,000 a year $35,000 - $45,000 a year 4 days ago 4 days ago 4 days ago About the job After.
com is the funeral home of the future, offering a tech-enabled service that allows people to arrange a cremation online in less than 20 minutes.
We are seeking a world-class customer service representative to join our team as a Care Specialist.
In this role, you will be the main point of contact for individuals or families using our services.
You will maintain the utmost level of care, dignity, and respect as you will be dealing with someone who recently lost a loved one.
This role is extremely important to our customer satisfaction and extremely rewarding for the right person.
We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need.
This is a full-time, in-office position.
Qualifications Strong background in Customer Service (+1 years) Goal-oriented and driven to succeed Task-driven and efficient, with strong background in making deadlines Adaptable and teachable, with a willingness to learn and improve Excellent communication and interpersonal skills Ability to build trust with individuals quickly Ability to speak calmly and in a professional empathetic tone at all times Strong organizational and time management skills Previous experience within the funeral industry is encouraged, but not required Essential duties and responsibilities Answer inbound calls with questions regarding pricing or making arrangements Outreach to family members via phone or text to arrange services and provide updates Follow internal communication procedures, guidelines, and policies Ensure all tasks are completed for each case in a timely manner Provide the highest level of customer support and care to ensure all families needs are met Ensure all necessary documents are created, sent, and signed by the appropriate persons Typical hours are 8-hour shifts Monday-Friday during standard business hours, but some weekend and night shifts are required as well This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous Caring -- able to work with and support multiple grieving families a day People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- is very attentive to the details of work and doesn't let things fall through the cracks Task-driven/efficient -- able to juggle many tasks and meet critical deadlines High stress tolerance -- thrives in a high-pressure environment Startup experience -- experience or understanding of high-growth startup company environments a plus We are excited to welcome a new Care Specialist to our team at After.
com.
If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.
Job Type:
Full-time Pay:
$35,000.
00 - $45,000.
00 per year
Benefits:
Health insurance Paid time off Schedule:
8 hour shift Monday to Friday Weekends as needed Application Question(s):
How are you a good candidate for this position? Why do you want to work at After.
com? Shift availability:
Day Shift (Required) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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