Medicare Advisor - Provo
Help older Americans, their families and caregivers choose insurance plans, activate their benefits, save money, and get the year round support they need to live healthier lives Role Overview In today's complex healthcare landscape, accessing quality healthcare can be a complex, daunting and costly task.
At Keen, we are looking for individuals who share a passion for transforming the healthcare industry.
Whether you currently work as a social worker, nurse, health advocate, policy worker, salesperson, or even if you come from a non-healthcare background, if you recognize the need for change, we want to hear from you.
As part of our team, we will provide you with the training and support to become a licensed Medicare Advisor.
This full-time, work-from-home position offers stable income and opportunities for growth.
Our Advisors play a vital role in advocating for the well-being of our members, and help find the healthcare solutions that best suit their needs.
They create an experience that is straightforward, compassionate, and tailored to each person's unique circumstances.
We believe in mission over commission and support members year-round, taking the time and leveraging our technology to get it right.
During the Medicare Annual Enrollment Period (AEP) from October 15th to December 7th, all Medicare eligible beneficiaries may compare options and select plans for the following year.
During this is a time when we come together as a team, often working long hours (with paid overtime), to help members find the right health coverage.
Through the rest of the year, we spend time with our members helping them activate their benefits, providing guidance in accessing healthcare services, and continuing to enroll eligible beneficiaries in plans.
If you are ready to make a difference in people's lives, join us in reshaping the world of healthcare and ensuring that everyone receives the care they deserve.
About Keen At Keen, our mission is to assist older Americans and their caregivers with their insurance needs, ensuring they receive the best coverage and save money along the way.
We are building a collaborative work environment that values learning, experimentation, and personal growth.
We put our members' interests first always, and build lifetime relationships by being a trusted source of expertise.
We are independent, helping members select from all available plan options in a market.
Our compensation system is designed to prioritize doing what's right for our members, ensuring their satisfaction.
As a result, members love our service.
95% of our members rate us 10 out of 10.
We have saved members an average of $400 / year on their basic health insurance costs and have unlocked even more value by activating their supplemental benefits.
As we continue to expand our team, you have the opportunity to contribute to our culture and processes.
Join us today and be part of a team that is making a difference in people's lives through insurance assistance and cost savings.
Learn more about Keen at choosekeen.
com.
What you will do As expert Keen Advisors, our members trust you when making complicated insurance decisions.
Your core responsibilities will be to:
Become an expert in how Medicare insurance works, including plans and benefits Help older Americans select and enroll in Medicare plans in a highly empathetic and ethical manner, always putting the member's interests first Answer inbound calls, engage with individuals looking for assistance with their health insurance and address their questions and concerns Spend time on the phone to establish member relationships, understand their unique needs, and offer tailored insurance solutions When needed, also assist caregivers in navigating the Medicare process for their loved ones Leverage technology provided by Keen to assist members across all parts of their health insurance journey Work to achieve individual and group enrollment targets and performance metrics.
Learn and utilize effective selling skills to match customer needs to solutions, and create positive outcomes for consumers Participate in regular training sessions to enhance your skills.
Adapt and execute on sales strategies based on feedback and coaching Helping to build and grow the Keen organization.
Since we're a young company, we're excited for people who want to help shape who we are and how we work in this role.
You will also help people make choices aligned with their needs on the top plans available in insurance products What you will need T here are many different types of people who will thrive at Keen.
You'll likely love what we're doing and succeed in this role if you:
Required Enjoy the learning process including studying and taking multiple exams and online training courses Are comfortable with being on the phone building relationships and helping people you have never met before Are happy to help individuals who are facing difficult situations with their health insurance and may be upset Have access to a separate, closed-door home office (or equivalent) where you can work and speak on the phone uninterrupted 8-10 hours a day (and be on camera for meetings), with high speed, reliable internet Are generally technologically savvy (comfortable and have experience using CRM systems and computer apps as core parts of your work duties) Have strong attention to detail Are willing to travel to company offsites approximately 1-2x per year (for which the Company covers travel expenses) Have a minimum of an Associate's degree (or equivalent 2 year collegiate-level program) Nice-to-have Bachelor's degree Startup experience Sales experience Who you are Enjoy taking time with customers who may feel nervous or unsure.
You like explaining complex topics, and helping customers feel cared for Love building expert knowledge.
With Keen's support, you'll earn your insurance licensure in multiple states if you don't have them already, and stay up to date on how insurance plans change and will affect people's lives An effective, transparent, patient and compassionate communicator Love thinking strategically and staying organized.
You enjoy determining who to reach out to, how to optimize your time, and how to have the most impact each day Thrive when managing multiple priorities and clients all year round Comfortable with and understand how to use technology in your day-to-day work to provide a world class experience to our members Comfortable having conversations over the phone with potential new members Comfortable setting and working toward individual sales goals and performance metrics Know multiple languages so you can help people in the language they're most comfortable in (not required but helpful) Inspired to be part of a bigger mission Self-motivated Metrics-driven Interview process We expect the interview process to take 1-2 weeks from your application to a potential offer.
The typical steps are as follows:
Submit application Personality survey to get to know you better (5-10 mins) Recorded video interview (20-30 mins) Live interview / role play / case study with VP of Sales Offer / background check Compensation Unlike many insurance agencies, we provide competitive and fair year-round compensation and skill-based growth opportunities.
In addition, while most insurance agencies require you to pay to get your credentials before you can even start, we invest in our people getting their credentials, covering all study courses, state licensing fees, and appointment fees.
During your initial trial period you will be expected to study for and obtain your home state license, and other state licenses as directed, successfully complete industry (AHIP) certification, contract and certify with insurance carriers as directed, learn the Keen tools and sales process, and complete your first 10 Medicare enrollments.
After completion of the trial period, your hourly compensation will increase to $21.
63 / hour (equivalent to $45,000 / year or more ), from $14.
50 / hour during the trial period.
Additional opportunities for skill-based compensation increases will be available after your first AEP cycle.
Note:
new hires are expected to have passed their state licensing test within the first ten (10) business days of their employment, and to stay on track to complete their initial trial period activities as directed.
Other compensation and benefits details currently include:
Hourly full time, remote role with a competitive hourly rate to provide a stable income all year round and opportunity to earn additional income during AEP Expectation of 40 hours worked per week Above 40 hours is subject to pre-approval and is paid at overtime (OT) at time and a half (1.
5x) Up to 60 hours total may be approved during AEP Time off 2 weeks PTO accrued per year (accrues by pay period and available for use as accrued, prorated for any partial period) Unused PTO days roll over to the following year, up to a max of 6 weeks rollover PTO No PTO will be approved during AEP 10 paid Company holidays 5 sick days per year Opportunity for ownership in Keen in the form of stock options in the Company's sole discretion upon meeting requirements Health, Dental, Vision coverage options available after i) completing the initial trial period requirements and ii) 60 days of employment.
CONTINGENCIES.
All employment offers will be subject to the following contingencies:
All candidates will be subject to a background check, including but not limited to criteria as set forth by the Office of the Inspector General (OIG) related to federal, state, and local healthcare program Fraud, Waste, and Abuse (FWA), sanctions, criminal history, etc.
All new hires will be required to sign the Company's standard employee handbook, as well as the Company's standard confidentiality / proprietary information / invention assignment agreement, and commission assignment agreement.
ACCOMMODATIONS.
If you require a disability or religious accommodation to participate in any aspect of Keen's recruiting process or to meet any qualification or expectation described herein, you may send a confidential request directly to email protected .
SECURITY.
Keen will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any online access fees or payments or access to any financial accounts; and/or conduct text-only interviews.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
If you have any questions regarding the authenticity of any communication sent purportedly by on or behalf of Keen, we encourage you to contact us at email protected Recommended Skills Attention To Detail Communication Confidentiality Cost Reduction Customer Demand Planning Employment Contracts Estimated Salary: $20 to $28 per hour based on qualifications.
At Keen, we are looking for individuals who share a passion for transforming the healthcare industry.
Whether you currently work as a social worker, nurse, health advocate, policy worker, salesperson, or even if you come from a non-healthcare background, if you recognize the need for change, we want to hear from you.
As part of our team, we will provide you with the training and support to become a licensed Medicare Advisor.
This full-time, work-from-home position offers stable income and opportunities for growth.
Our Advisors play a vital role in advocating for the well-being of our members, and help find the healthcare solutions that best suit their needs.
They create an experience that is straightforward, compassionate, and tailored to each person's unique circumstances.
We believe in mission over commission and support members year-round, taking the time and leveraging our technology to get it right.
During the Medicare Annual Enrollment Period (AEP) from October 15th to December 7th, all Medicare eligible beneficiaries may compare options and select plans for the following year.
During this is a time when we come together as a team, often working long hours (with paid overtime), to help members find the right health coverage.
Through the rest of the year, we spend time with our members helping them activate their benefits, providing guidance in accessing healthcare services, and continuing to enroll eligible beneficiaries in plans.
If you are ready to make a difference in people's lives, join us in reshaping the world of healthcare and ensuring that everyone receives the care they deserve.
About Keen At Keen, our mission is to assist older Americans and their caregivers with their insurance needs, ensuring they receive the best coverage and save money along the way.
We are building a collaborative work environment that values learning, experimentation, and personal growth.
We put our members' interests first always, and build lifetime relationships by being a trusted source of expertise.
We are independent, helping members select from all available plan options in a market.
Our compensation system is designed to prioritize doing what's right for our members, ensuring their satisfaction.
As a result, members love our service.
95% of our members rate us 10 out of 10.
We have saved members an average of $400 / year on their basic health insurance costs and have unlocked even more value by activating their supplemental benefits.
As we continue to expand our team, you have the opportunity to contribute to our culture and processes.
Join us today and be part of a team that is making a difference in people's lives through insurance assistance and cost savings.
Learn more about Keen at choosekeen.
com.
What you will do As expert Keen Advisors, our members trust you when making complicated insurance decisions.
Your core responsibilities will be to:
Become an expert in how Medicare insurance works, including plans and benefits Help older Americans select and enroll in Medicare plans in a highly empathetic and ethical manner, always putting the member's interests first Answer inbound calls, engage with individuals looking for assistance with their health insurance and address their questions and concerns Spend time on the phone to establish member relationships, understand their unique needs, and offer tailored insurance solutions When needed, also assist caregivers in navigating the Medicare process for their loved ones Leverage technology provided by Keen to assist members across all parts of their health insurance journey Work to achieve individual and group enrollment targets and performance metrics.
Learn and utilize effective selling skills to match customer needs to solutions, and create positive outcomes for consumers Participate in regular training sessions to enhance your skills.
Adapt and execute on sales strategies based on feedback and coaching Helping to build and grow the Keen organization.
Since we're a young company, we're excited for people who want to help shape who we are and how we work in this role.
You will also help people make choices aligned with their needs on the top plans available in insurance products What you will need T here are many different types of people who will thrive at Keen.
You'll likely love what we're doing and succeed in this role if you:
Required Enjoy the learning process including studying and taking multiple exams and online training courses Are comfortable with being on the phone building relationships and helping people you have never met before Are happy to help individuals who are facing difficult situations with their health insurance and may be upset Have access to a separate, closed-door home office (or equivalent) where you can work and speak on the phone uninterrupted 8-10 hours a day (and be on camera for meetings), with high speed, reliable internet Are generally technologically savvy (comfortable and have experience using CRM systems and computer apps as core parts of your work duties) Have strong attention to detail Are willing to travel to company offsites approximately 1-2x per year (for which the Company covers travel expenses) Have a minimum of an Associate's degree (or equivalent 2 year collegiate-level program) Nice-to-have Bachelor's degree Startup experience Sales experience Who you are Enjoy taking time with customers who may feel nervous or unsure.
You like explaining complex topics, and helping customers feel cared for Love building expert knowledge.
With Keen's support, you'll earn your insurance licensure in multiple states if you don't have them already, and stay up to date on how insurance plans change and will affect people's lives An effective, transparent, patient and compassionate communicator Love thinking strategically and staying organized.
You enjoy determining who to reach out to, how to optimize your time, and how to have the most impact each day Thrive when managing multiple priorities and clients all year round Comfortable with and understand how to use technology in your day-to-day work to provide a world class experience to our members Comfortable having conversations over the phone with potential new members Comfortable setting and working toward individual sales goals and performance metrics Know multiple languages so you can help people in the language they're most comfortable in (not required but helpful) Inspired to be part of a bigger mission Self-motivated Metrics-driven Interview process We expect the interview process to take 1-2 weeks from your application to a potential offer.
The typical steps are as follows:
Submit application Personality survey to get to know you better (5-10 mins) Recorded video interview (20-30 mins) Live interview / role play / case study with VP of Sales Offer / background check Compensation Unlike many insurance agencies, we provide competitive and fair year-round compensation and skill-based growth opportunities.
In addition, while most insurance agencies require you to pay to get your credentials before you can even start, we invest in our people getting their credentials, covering all study courses, state licensing fees, and appointment fees.
During your initial trial period you will be expected to study for and obtain your home state license, and other state licenses as directed, successfully complete industry (AHIP) certification, contract and certify with insurance carriers as directed, learn the Keen tools and sales process, and complete your first 10 Medicare enrollments.
After completion of the trial period, your hourly compensation will increase to $21.
63 / hour (equivalent to $45,000 / year or more ), from $14.
50 / hour during the trial period.
Additional opportunities for skill-based compensation increases will be available after your first AEP cycle.
Note:
new hires are expected to have passed their state licensing test within the first ten (10) business days of their employment, and to stay on track to complete their initial trial period activities as directed.
Other compensation and benefits details currently include:
Hourly full time, remote role with a competitive hourly rate to provide a stable income all year round and opportunity to earn additional income during AEP Expectation of 40 hours worked per week Above 40 hours is subject to pre-approval and is paid at overtime (OT) at time and a half (1.
5x) Up to 60 hours total may be approved during AEP Time off 2 weeks PTO accrued per year (accrues by pay period and available for use as accrued, prorated for any partial period) Unused PTO days roll over to the following year, up to a max of 6 weeks rollover PTO No PTO will be approved during AEP 10 paid Company holidays 5 sick days per year Opportunity for ownership in Keen in the form of stock options in the Company's sole discretion upon meeting requirements Health, Dental, Vision coverage options available after i) completing the initial trial period requirements and ii) 60 days of employment.
CONTINGENCIES.
All employment offers will be subject to the following contingencies:
All candidates will be subject to a background check, including but not limited to criteria as set forth by the Office of the Inspector General (OIG) related to federal, state, and local healthcare program Fraud, Waste, and Abuse (FWA), sanctions, criminal history, etc.
All new hires will be required to sign the Company's standard employee handbook, as well as the Company's standard confidentiality / proprietary information / invention assignment agreement, and commission assignment agreement.
ACCOMMODATIONS.
If you require a disability or religious accommodation to participate in any aspect of Keen's recruiting process or to meet any qualification or expectation described herein, you may send a confidential request directly to email protected .
SECURITY.
Keen will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any online access fees or payments or access to any financial accounts; and/or conduct text-only interviews.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
If you have any questions regarding the authenticity of any communication sent purportedly by on or behalf of Keen, we encourage you to contact us at email protected Recommended Skills Attention To Detail Communication Confidentiality Cost Reduction Customer Demand Planning Employment Contracts Estimated Salary: $20 to $28 per hour based on qualifications.
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