Customer Service Manager
Provo, UT Provo, UT Estimated:
$54.
7K - $69.
3K a year Estimated:
$54.
7K - $69.
3K a year Customer Service Manager:
Empowering Lives, Transforming Care At Serenity Healthcare, we are on a mission to help patients reclaim their lives! If you're tired of mundane contact center jobs and yearn for something more meaningful, look no further.
In a world where depression and anxiety are rampant, we hold the key to healing.
As a Customer Service Manager, you'll be at the forefront of leading a team that supports both new and established patients, making a lasting impact on their mental well-being.
Join our team and embrace a world of
Responsibilities:
Drive Success:
Manage metrics, performance criteria, policies, and procedures with finesse, propelling your team to achieve greatness.
Inspire Growth:
Provide coaching, feedback, and performance reviews that ignite personal and professional development, fueling a high-energy, achievement-oriented environment.
Lead the Way:
Oversee a dynamic customer care team, shaping a culture of productivity, collaboration, and extraordinary service delivery.
To embark on this transformative journey, you bring:
1-3 years of experience leading teams, showcasing exceptional leadership skills and the ability to motivate and inspire.
Flourish in high-volume customer service or call center environments, where your expertise in managing diverse interactions shines.
Skillfully identify, coach, and measure critical competencies and performance metrics, empowering your team to excel.
A genuine passion for supporting individuals struggling with mental health challenges, demonstrating empathy, compassion, and unwavering support.
Navigate complex situations with ease, making sound decisions while juggling multiple priorities, ensuring nothing slips through the cracks.
Impeccably organized with an unwavering attention to detail, you effortlessly orchestrate seamless operations and deliver exceptional customer experiences.
Self-motivated and hungry for success, you thrive in a fast-paced environment, consistently exceeding expectations.
Rewards that go beyond measure:
Competitive Pay:
Recognizing your invaluable contributions, we offer a salary that reflects your dedication.
Comprehensive
Benefits:
Serenity covers 90% of your medical, dental, and vision insurance premiums, prioritizing your well-being.
Work-Life Harmony:
Enjoy generous paid time off, including holidays, so you can recharge and savor the moments that matter.
Secure Future:
Build a strong foundation with our 401k plan, securing your financial well-being for years to come.
Who We Are:
Harnessing the power of advanced medical devices, we deliver long-term success even when all else fails.
Serenity Healthcare is devoted to crafting the ultimate patient experience.
To achieve this, we invest in our extraordinary team, fostering a people-centric, collaborative, positive, proactive, and growth-driven culture that fuels personal and professional development.
Trigger Warning:
In this role, you'll encounter patients who may be suicidal or have endured significant traumas.
As you guide them on their healing journey, you may hear their stories, which can be emotionally challenging.
We prioritize your well-being and provide comprehensive support and resources, ensuring your mental health while making a profound difference in the lives of others.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$54.
7K - $69.
3K a year Estimated:
$54.
7K - $69.
3K a year Customer Service Manager:
Empowering Lives, Transforming Care At Serenity Healthcare, we are on a mission to help patients reclaim their lives! If you're tired of mundane contact center jobs and yearn for something more meaningful, look no further.
In a world where depression and anxiety are rampant, we hold the key to healing.
As a Customer Service Manager, you'll be at the forefront of leading a team that supports both new and established patients, making a lasting impact on their mental well-being.
Join our team and embrace a world of
Responsibilities:
Drive Success:
Manage metrics, performance criteria, policies, and procedures with finesse, propelling your team to achieve greatness.
Inspire Growth:
Provide coaching, feedback, and performance reviews that ignite personal and professional development, fueling a high-energy, achievement-oriented environment.
Lead the Way:
Oversee a dynamic customer care team, shaping a culture of productivity, collaboration, and extraordinary service delivery.
To embark on this transformative journey, you bring:
1-3 years of experience leading teams, showcasing exceptional leadership skills and the ability to motivate and inspire.
Flourish in high-volume customer service or call center environments, where your expertise in managing diverse interactions shines.
Skillfully identify, coach, and measure critical competencies and performance metrics, empowering your team to excel.
A genuine passion for supporting individuals struggling with mental health challenges, demonstrating empathy, compassion, and unwavering support.
Navigate complex situations with ease, making sound decisions while juggling multiple priorities, ensuring nothing slips through the cracks.
Impeccably organized with an unwavering attention to detail, you effortlessly orchestrate seamless operations and deliver exceptional customer experiences.
Self-motivated and hungry for success, you thrive in a fast-paced environment, consistently exceeding expectations.
Rewards that go beyond measure:
Competitive Pay:
Recognizing your invaluable contributions, we offer a salary that reflects your dedication.
Comprehensive
Benefits:
Serenity covers 90% of your medical, dental, and vision insurance premiums, prioritizing your well-being.
Work-Life Harmony:
Enjoy generous paid time off, including holidays, so you can recharge and savor the moments that matter.
Secure Future:
Build a strong foundation with our 401k plan, securing your financial well-being for years to come.
Who We Are:
Harnessing the power of advanced medical devices, we deliver long-term success even when all else fails.
Serenity Healthcare is devoted to crafting the ultimate patient experience.
To achieve this, we invest in our extraordinary team, fostering a people-centric, collaborative, positive, proactive, and growth-driven culture that fuels personal and professional development.
Trigger Warning:
In this role, you'll encounter patients who may be suicidal or have endured significant traumas.
As you guide them on their healing journey, you may hear their stories, which can be emotionally challenging.
We prioritize your well-being and provide comprehensive support and resources, ensuring your mental health while making a profound difference in the lives of others.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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