Customer Service Representative
After.
com After.
com Provo, UT Provo, UT Full-time Full-time $45,000 a year $45,000 a year About the job After.
com is the new home for funerals.
We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups.
Ever.
We're far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes.
Our internet-first experience saves you time, money and energy for what matters--celebrating the life of your loved one.
In this role, you will be the main point of contact for individuals or families using our services.
You will maintain the utmost level of care, dignity and respect as you will be dealing with someone who recently lost a loved one.
This role requires incredible attention to detail, task management and meeting critical deadlines, all in a high-pressure, fast-paced environment.
This role is extremely important to our customer satisfaction and extremely rewarding for the right person.
We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need.
This is a full-time, in-office position.
Qualifications Strong background in Customer Service (+1 years) Goal-oriented and driven to succeed Task-driven and efficient, with strong background in making deadlines Adaptable and teachable, with a willingness to learn and improve Excellent communication and interpersonal skills Ability to build trust with individuals quickly Ability to speak calmly and in a professional empathetic tone at all times Strong organizational and time management skills Ability to de-escalate calls and help people going through grief Previous experience within the funeral industry is encouraged, but not required Essential duties and responsibilities Work closely with Care Coordinator and Funeral Director to receive permits and authorizations in a timely manner Answer inbound calls with questions regarding pricing or making arrangements Finalize and fulfill final arrangements Outreach to family members via phone or text to arrange services and provide updates De-escalate calls and help families in grief Follow internal communication procedures, guidelines and policies Ensure all tasks are completed for each case in a timely manner Provide the highest level of customer support and care to ensure all families needs are met Ensure all necessary documents are created, sent and signed by the appropriate persons Learn state laws applicable to the funeral and cremation processes Typical hours are Monday-Friday during standard business hours, but occasional weekend and night shifts may be required as well This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous Caring -- able to work with and support multiple grieving families a day People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- pays critical attention to numerous details Task-driven/efficient -- able to juggle many tasks and meet critical deadlines High stress tolerance -- thrives in a high-pressure, fast-paced environment Startup experience -- experience or understanding of high-growth startup company environments a plus We are excited to welcome a new Customer Service Representative to our team at After.
com.
If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.
Job Type:
Full-time Pay:
$45,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Application Question(s):
How are you a good candidate for this position? Why do you want to work at After.
com? Language:
Spanish (Preferred) Ability to Relocate:
Provo, UT 84601:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
com After.
com Provo, UT Provo, UT Full-time Full-time $45,000 a year $45,000 a year About the job After.
com is the new home for funerals.
We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups.
Ever.
We're far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes.
Our internet-first experience saves you time, money and energy for what matters--celebrating the life of your loved one.
In this role, you will be the main point of contact for individuals or families using our services.
You will maintain the utmost level of care, dignity and respect as you will be dealing with someone who recently lost a loved one.
This role requires incredible attention to detail, task management and meeting critical deadlines, all in a high-pressure, fast-paced environment.
This role is extremely important to our customer satisfaction and extremely rewarding for the right person.
We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need.
This is a full-time, in-office position.
Qualifications Strong background in Customer Service (+1 years) Goal-oriented and driven to succeed Task-driven and efficient, with strong background in making deadlines Adaptable and teachable, with a willingness to learn and improve Excellent communication and interpersonal skills Ability to build trust with individuals quickly Ability to speak calmly and in a professional empathetic tone at all times Strong organizational and time management skills Ability to de-escalate calls and help people going through grief Previous experience within the funeral industry is encouraged, but not required Essential duties and responsibilities Work closely with Care Coordinator and Funeral Director to receive permits and authorizations in a timely manner Answer inbound calls with questions regarding pricing or making arrangements Finalize and fulfill final arrangements Outreach to family members via phone or text to arrange services and provide updates De-escalate calls and help families in grief Follow internal communication procedures, guidelines and policies Ensure all tasks are completed for each case in a timely manner Provide the highest level of customer support and care to ensure all families needs are met Ensure all necessary documents are created, sent and signed by the appropriate persons Learn state laws applicable to the funeral and cremation processes Typical hours are Monday-Friday during standard business hours, but occasional weekend and night shifts may be required as well This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous Caring -- able to work with and support multiple grieving families a day People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- pays critical attention to numerous details Task-driven/efficient -- able to juggle many tasks and meet critical deadlines High stress tolerance -- thrives in a high-pressure, fast-paced environment Startup experience -- experience or understanding of high-growth startup company environments a plus We are excited to welcome a new Customer Service Representative to our team at After.
com.
If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.
Job Type:
Full-time Pay:
$45,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Application Question(s):
How are you a good candidate for this position? Why do you want to work at After.
com? Language:
Spanish (Preferred) Ability to Relocate:
Provo, UT 84601:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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