Sales & Service Agent

Morinda, Inc. is an international network marketing company that created a global phenomenon with the noni fruit, a remarkable but little-known medicinal plant from Tahiti. Since its founding in 1996, Morinda has improved the health and happiness of millions of people from all corners of the globe.
Job Summary:
Sales and Service agents receive inbound calls to assist Independent Product Consultants (IPC) and customers with sign-ups, orders, and problem resolution. They perform outbound calls to invite IPCs to events, update account information, promote products, and to follow up on problem resolution issues. Agents actively promote Morinda products with most customer contacts.
Essential Duties and Responsibilities:
Provide Customer Service to Independent Product Consultants.
Receive inbound calls from Independent Product Consultants and respond to questions regarding company policies, products, programs and events.
Perform outbound calls to ensure customer satisfaction.
Maintain call quality standards as outlined on the Call Quality Review form.
Promote Morinda products on customer calls.
Keep a daily Sales and Service Journal with a record of all calls and sales.
Attend weekly training meetings and pass training quizzes.
Apply training received to job functions.
Work to achieve team and individual sales plans on a daily and monthly basis.
Any other duties and/or responsibilities as assigned.
Shifts Available:
7:00am-3:00pm
8:00am-4:00pm
11:00am-7:00pm
Must be bilingual (requires a high proficiency in English).
Requires High School Diploma plus 1-2 years work experience
Some college preferred.
Requires call center and customer service experience.
Requires product presentation and sales experience.
Requires basic computer and typing skills.
Requires strong communication skills.
Must be able to handle high-stress situations.
Must have strong organizational values.
Must have a positive attitude.
Must be able to maintain a high energy level throughout shift.
Must be able to sit or stand at a desk throughout shift.
Must be easily understood.
Working Environment:
An office environment. Can be stressful when call volume is high.
Contact: Danielle Condie
Email: daniellec@morinda.com
Please submit resume to jobs@morinda.com and indicate position title and language in the subject line.

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