Dispatcher/Customer Service Representative
Job Description
Work with clients and carriers to move freight throughout North America in a safe, secure and timely manner.
Responsibilities
-Work individually and with a team to plan and execute local P/D and line-haul activity of FTL and LTL freight.
-Quote clients and keep them appraised of the activity of their freight.
-Negotiate transportation rates on a per-load basis with independent carriers.
-Maintain a current knowledge of the activities of all freight under the employees supervision keep current and detailed electronic records.
-File, track and finalize claims for lost, pilfered or damaged freight.
-Make arrangements for supplemental pickup and/or delivery services at the request of the client.
Qualifications
-The successful candidate will possess a minimum of two years of freight dispatch and customer service experience. A four year degree with an emphasis in logistics or supply chain management and relevant experience may be considered in lieu.
-Good communications skills.
-Ability to work alone and with a team.
-Congenial but authoritative demeanor when communicating over the telephone and through email.
-Knowledge of Microsoft Office.
-Knowledge of Freight Management Systems software is a plus.
-Basic knowledge of North American geography.
-Attentiveness to detail, time management and the ability to make sound decisions under pressure.
-Applicants with an established client base are strongly preferred.Estimated Salary: $20 to $28 per hour based on qualifications.
Work with clients and carriers to move freight throughout North America in a safe, secure and timely manner.
Responsibilities
-Work individually and with a team to plan and execute local P/D and line-haul activity of FTL and LTL freight.
-Quote clients and keep them appraised of the activity of their freight.
-Negotiate transportation rates on a per-load basis with independent carriers.
-Maintain a current knowledge of the activities of all freight under the employees supervision keep current and detailed electronic records.
-File, track and finalize claims for lost, pilfered or damaged freight.
-Make arrangements for supplemental pickup and/or delivery services at the request of the client.
Qualifications
-The successful candidate will possess a minimum of two years of freight dispatch and customer service experience. A four year degree with an emphasis in logistics or supply chain management and relevant experience may be considered in lieu.
-Good communications skills.
-Ability to work alone and with a team.
-Congenial but authoritative demeanor when communicating over the telephone and through email.
-Knowledge of Microsoft Office.
-Knowledge of Freight Management Systems software is a plus.
-Basic knowledge of North American geography.
-Attentiveness to detail, time management and the ability to make sound decisions under pressure.
-Applicants with an established client base are strongly preferred.Estimated Salary: $20 to $28 per hour based on qualifications.
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