IT Support Technician
Digital DataComm a technology company providing IT Services for small medium and large enterprise companies has an immediate opening for an IT Support Technician.
Successful candidates will have experience in and be responsible for the following Maintain deploy and set up computer workstations telephone equipment and other IT related technology Maintain employee user rights and permissions in multiple systems ensuring timely setup and removal of users Maintain and update systems with necessary patches and software updates Field incoming help requests from end users via both telephone and email requests in a courteous and timely manner.
Document all pertinent end user identification information including name department contact information and nature of problem or issue.
Prioritize and schedule problems.
Escalate problems when required to the appropriately experienced technician.
Record track and document the help desk request problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.
Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported.
Test fixes to ensure problem has been adequately resolved.
Perform postresolution followups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Networktelephone wiring required from time to time May have some oncall responsibilities as part of a rotating schedule as the environment is supported x Associates degree preferred or equivalent experience in the same field Experience preferred but not required Knowledge of Windows desktop operating systems Windows computer hardware networking protocols and troubleshooting Benefits Paid vacation Paid holidays Health benefit reimbursement plan.
Estimated Salary: $20 to $28 per hour based on qualifications.
Successful candidates will have experience in and be responsible for the following Maintain deploy and set up computer workstations telephone equipment and other IT related technology Maintain employee user rights and permissions in multiple systems ensuring timely setup and removal of users Maintain and update systems with necessary patches and software updates Field incoming help requests from end users via both telephone and email requests in a courteous and timely manner.
Document all pertinent end user identification information including name department contact information and nature of problem or issue.
Prioritize and schedule problems.
Escalate problems when required to the appropriately experienced technician.
Record track and document the help desk request problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.
Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported.
Test fixes to ensure problem has been adequately resolved.
Perform postresolution followups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Networktelephone wiring required from time to time May have some oncall responsibilities as part of a rotating schedule as the environment is supported x Associates degree preferred or equivalent experience in the same field Experience preferred but not required Knowledge of Windows desktop operating systems Windows computer hardware networking protocols and troubleshooting Benefits Paid vacation Paid holidays Health benefit reimbursement plan.
Estimated Salary: $20 to $28 per hour based on qualifications.
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